User-specific categories can be created for internal messages, which can be used to group the messages clearly and make them easier to search for. The categories are available for both incoming and outgoing messages. Categories must be assigned manually, new messages default to "Without category".
- Create a new category by right-clicking any line in the
Internal messages > 
Inbox or 
Sent mail lists and selecting 
Category >
Edit categories. - Add categories in the expandable picklist and confirm with OK.
- Alternatively, open an Internal message, click on the picklist Without category in the top right-hand corner of the toolbar and select the last option Change list.
- To assign a category to a message, right-click in the inbox or sent mail lists or select an existing Category from the picklist in the record. Multiple assignments are not possible.
- Öffnen von Eingang oder Ausgang ist der Filter standardmäßig auf Ohne Kategorie gestellt.
Note: Select All messages to display both messages with and without a category. - Assign Categorie to internal messages for easier retrieval.