Mails or emails can be called up from the context of an event, an account or many other records. In this case, some details such as the recipient may already be prefilled. However, an email can also be created out of context and later linked to other records.

1. Go to the  Communications tab on the function bar.
2. Click on the dropdown triangle next to  Mail/Email, and select  New and your company, if applicable.
3. When writing a mail from other records, click on  New >  Mail in the toolbar of the event, appointment, account etc.
4. The  Text tab of the email will open.
5. Any new communication defaults to the channel  Mail, unless a preference for email communication has been specified for the linked account or contact person. Select  Email instead.