Depending on operational and accounting requirements, changes to the segment and the spreadsheet are no longer possible once the invoice number has been assigned. Incorrect invoices are corrected by issuing a credit note (correction or cancellation invoice).
Recommended action: Delete any assignments of advance invoices.
Important: When using an FA interface, check for the specifications of that interface! The following recommended action is NOT suitable for all interfaces.
Create a credit note for an incorrect Final invoice
- Click on the
dropdown triangle in front of the final invoice and right-click on the already assigned and correct
Advance invoice, then select
Release advance invoice.
- Right-click on the (incorrect) final invoice and select
Create credit note.
- Confirm the name suggested for the new segment or enter a different name that signals the relation to the original invoice.
- Click on
Spreadsheet and confirm the prompt by clicking on Save.
- A consecutive, unchangeable number is generated automatically or manually when a credit note is created. Confirm the prompt by clicking OK.
- If necessary, select a different
Invoice template by clicking on
Standard.
- In the credit note, the invoice amount is set to minus in order to balance out the turnover.
- Create a new final invoice and reassign the advance invoice.
Assign the advance invoice to a final invoice
Create a credit note for an incorrect Advance invoice
- Click on the
dropdown triangle in front of the final invoice and right-click on the incorrect
Advance invoice, then select
Release advance invoice.
- Right-click on the now released, incorrect
Advance invoice and select
Convert to >
Invoice.
- Right-click on this "normal" invoice process and select
Create credit note.
- Confirm the name suggested for the new segment or enter a different name that signals the relation to the original invoice.
- Click on
Spreadsheet and confirm the prompt by clicking on Save.
- A consecutive, unchangeable number is generated automatically or manually when a credit note is created. Confirm the prompt by clicking OK.
- If necessary, select a different
Invoice template by clicking on
Standard.
- In the credit note, the invoice amount is set to minus in order to balance out the turnover.
- Create a new advance invoice and assign it to the final invoice.
Assign the advance invoice to a final invoice