Create a credit note for an invoice with an advance payment
Depending on operational and accounting requirements, changes to the segment and the spreadsheet are no longer possible once the invoice number has been assigned. Incorrect invoices are corrected by issuing a credit note (correction or cancellation invoice).
Recommended action: Delete any assignments of advance invoices.
Important: When using an FA interface, check for the specifications of that interface! The following recommended action is NOT suitable for all interfaces.
Create a credit note for an incorrect Final invoice
- Click on the
dropdown triangle in front of the final invoice and right-click on the already assigned and correct
Advance invoice, then select
Release advance invoice. - Right-click on the (incorrect) final invoice and select
Create credit note. - Confirm the name suggested for the new segment or enter a different name that signals the relation to the original invoice.
- Click on
Spreadsheet and confirm the prompt by clicking on Save. - A consecutive, unchangeable number is generated automatically or manually when a credit note is created. Confirm the prompt by clicking OK.
- If necessary, select a different
Invoice template by clicking on
Standard. - In the credit note, the invoice amount is set to minus in order to balance out the turnover.
- Create a new final invoice and reassign the advance invoice.
Assign the advance invoice to a final invoice
Create a credit note for an incorrect Advance invoice
- Click on the
dropdown triangle in front of the final invoice and right-click on the incorrect
Advance invoice, then select
Release advance invoice. - Right-click on the now released, incorrect
Advance invoice and select
Convert to >
Invoice. - Right-click on this "normal" invoice process and select
Create credit note. - Confirm the name suggested for the new segment or enter a different name that signals the relation to the original invoice.
- Click on
Spreadsheet and confirm the prompt by clicking on Save. - A consecutive, unchangeable number is generated automatically or manually when a credit note is created. Confirm the prompt by clicking OK.
- If necessary, select a different
Invoice template by clicking on
Standard. - In the credit note, the invoice amount is set to minus in order to balance out the turnover.
- Create a new advance invoice and assign it to the final invoice.
Assign the advance invoice to a final invoice