Why can't I connect to the Bp Event Server?
Is your client connected to the server?
If you are working with a Client-Server version of the Bp Event, both the client (your workstation) and the server must be switched on and connected to the Internet.
- Is your PC connected to the Internet?
Click on the Windows icon at the bottom left and select Settings > Network, then check the internet connection.
Establish an Internet connection. - Is your PC connected to the company network?
Click on the Windows icon at the bottom left and select Settings > Network > Ethernet.
Check the network status in the adapter options and check the network cable. - Is the server accessible?
Please contact your system administrator or Bp Event Support.
Is the IP address of the server still correct?
If the IP address is changed, the new address must be entered on the client.
Contact your administrator to enter the new IP address.
Administrator Info
The Bp Event Client automatically connects to the Bp Event Server. However, if you want to adjust the server address manually, press and hold the ALT key immediately after starting the Bp Event Client. As soon as a dialogue window appears, release the key again and switch to the Customtab.
First enter "Bp Event Server" as Application name. Enter the IP address of your Bp Event Server in the field Network address and add the port number 19800 separated by a colon (without spaces). The entry then reads, e.g. "127.0.0.1:19800". Click OK to open the login dialogue for your Bp Event Server.
Alternatively, enter the server IP:19800 in the "EnginedServer.4Dlink" file in the BP Event > Client > Application > Database directory. To do this, open the file in the editor and enter the server IP and the port separated by a colon after the entry server_path="Server-IP:19800", then save the file.
Is the Bp Event Server service running?
Administrator Info
The server service can only be started manually on the corresponding server. Open the server task manager (Ctrl + Alt + Del) and click on Open services. If the status of the entry "4d Server: BP Event Server x64" has ended, it must be restarted. Right-click > Properties > General to set the start type to "Automatic".
