Why did the data backup fail?
Bp Event data backup protects your data from loss in the event of a malfunction, regardless of whether you are working with a Bp Event Standalone (single workstation) or a Bp Event Server installation.
The data backup is configured once and then performed automatically at regular intervals. A log is written in addition to the data backup. It continuously records all database operations between two backup runs, thus ensuring complete data security.
In case of a malfunction (e.g. power failure) that damages your database, it will be restored fully automatically. The last data backup is restored and the contents of the logbook are integrated. Within a very short time, you can put your application back into operation with the current data status.
Important: The responsiblity for backing up your data lies with you. Please check regularly that the backup has been carried out correctly and contact the Hotline immediately for any questions.
Read more on Data backup
Is there enough storage space on the server/target drive?
If you are working with a Client-Server version or a single workstation (standalone) of the Bp Event, there must be sufficient storage capacity on the server/target drive for the data backup. The size of the database and therefore the required storage space can grow considerably over time.
Check the storage capacity on the target drive and free up memory if necessary.
Required free storage space = (number of backups + 1)* size of data file
Has the data backup job been completed successfully?
A job is created for the automatic execution of the data backup. Users with administrative authorisations can create this job.
Go to the 
Help tab and select 
Maintenance > Maintenance. Click on Installation and check whether the Database - Backup - Job is available and the date/time of the last execution.
Possible causes of termination:
- Service client inactive
Go to the Help tab on the function bar and select Maintenance > Maintenance > 
Monitors > Service client to check.
Important: If the "Service Client is not active", please contact the Hotline. - Several jobs running simultaneously
Set the start time of the data backup job outside of business hours and without parallel running job activities - Server not available when job is started
Set the start time of the data backup job within the server runtime - Manual cancellation by a Bp Event user
Is the target drive of the data backup accessible?
The target directory on the Bp Event Server must be accessible when the server is started as a service. If your Bp Event Server service is running under the system account, the system may not be able to access the external drive due to a lack of authorisation.
- Go to the Help tab on the function bar and select Maintenance > Maintenance > Installation > Database - Backup - Directory > Check to check the selected target directory and its storage capacity.
- Check the network sharing of the target drive
- Check the storage medium (hard drive, USB stick, etc.) for defects
