Why is my e-mail not being sent?
Is the email address valid and spelled correctly?
A valid email address contains a name part, an "@", a domain and a "."
Example:
Check that the email address is correct
Do you have an Internet connection?
The email can only be sent if there is an Internet connection.
Check your internet connection
Has an email account been created for the user in Bp event?
A minimum of one email account is created in Bp Event for each new user; no emails can be sent or received without an email account.
Ask your system administrator to set up a send and receive account under 
Administration > 
User > 
Email account .
Do the user's credentials match?
If email accounts or user access data have been changed, the data must also be updated in the user.
Ask your system administrator to check that your email account is up to date
